topic Re: UHD in Account & Billing

UHD

Windes — Mon, 07 Jul 2025 15:31:53 GMT

Why do I need to pay for UHD if I do not have a UHD tv?

Re: UHD

MightyQuinn — Mon, 07 Jul 2025 15:33:38 GMT

Hi @Windes Counter question, why did you subscribe to UHD when you don't have a UHD TV?

Re: UHD

Daniel0210 — Mon, 07 Jul 2025 15:33:40 GMT

@Windes

At some point you have agreed to it. Sky won't know what TV you have.

To remove part of your TV package you need to give Sky 31 days notice. Be aware if you have 'in contract' discounts you may not be able to remove them. Also make sure cancellation of a certain add-on doesn’t cancel another part of a discount.

Re: UHD

Windes — Mon, 07 Jul 2025 15:42:22 GMT

It is just added to my bill. I not told sky if I have an Ultra tv or not.

I have been told by Sky I need this to watch Netflix as I have this as an Add on.

I am not sure if this is correct?

Re: UHD

PandJ2020 — Mon, 07 Jul 2025 15:57:01 GMT

@Windes wrote:
I have been told by Sky I need this to watch Netflix as I have this as an Add on.

I am not sure if this is correct?

If you have a legacy NetFlix subscription then UHD increases the tier to Premium to allow 4 concurrent screens.

You may or may not need it...?

Re: UHD

Windes — Mon, 07 Jul 2025 17:28:30 GMT

Thank you, that explains it.