topic Credit needed on account in Account & Billing

Credit needed on account

Tina1967 — Mon, 07 Jul 2025 15:20:59 GMT

So, the TV in the lounge and upstairs were not connecting to wi if. Engineer attended site 19th June to rectify this.

however I was told that we would not get a credit on our account until AFTER the issue had been fixed.

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Re: Credit needed on account

Daniel0210 — Mon, 07 Jul 2025 15:25:01 GMT

@Tina1967

How long was your internet not working for?

Re: Credit needed on account

MightyQuinn — Mon, 07 Jul 2025 15:25:26 GMT

Hi @Tina1967 Just checking that you are aware, that you are only communicating with other customers? Please see Welcome below. This is not Sky customer services.

Re: Credit needed on account

caesarome — Mon, 07 Jul 2025 15:32:53 GMT

@Tina1967 wrote:

So, the TV in the lounge and upstairs were not connecting to wi if.

Was your broadband working at this time so could yiour phones and tablets working during the time that your TV wouoldn't ?