Am disabled and I need help

Estelle9 — Sun, 06 Jul 2025 16:26:08 GMT

I want to pay the minimum amount. And I can pay as I can do my online banking to make the payment. Also you are informed of my disability I need someone to call. To put my broadband on for 2 minute to transfer the money and pay the minimum payment I was in the hospital as usual thank you for helping me

Re: Am disabled and I need help

Daniel0210 — Mon, 07 Jul 2025 14:59:45 GMT

@Estelle9
You aren’t contacting Sky Customer Services here. This is predominantly a customer led discussion forum where Sky customers are available to help other customers. No one from Sky will call you.

So it seems your services are restricted due to non payment?

Sky won’t reinstate services until you’ve paid what they believe is owed and set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well. (If you’re in arrears for 56+ days Sky can fully terminate your subscription.)

These restrictions are automatic and we've been told agents cannot override this process even if you’re told otherwise. Any calls to Sky will only prompt you to make a payment.

Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant, in fact any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

topic Am disabled and I need help in Account & Billing

Am disabled and I need help

Re: Am disabled and I need help