topic Re: Refund not received in Account & Billing

Refund not received

neilxxxxxxxxxxxxx — Mon, 07 Jul 2025 10:43:26 GMT

Hi Sky, I cancelled my subscription in February 2025 and I have not received my refund. Can you process so I receive it today please?

Thank you,

Neil

Re: Refund not received

PandJ2020 — Mon, 07 Jul 2025 10:51:30 GMT

@neilxxxxxxxxxxxxx wrote:
Can you process so I receive it today please?

We're other customers here...

However, if your account is showing a credit then we can escalate to Sky forum staff who should be able to process it. However, you won't receive it today as it takes 3-5 working days to refund.

Re: Refund not received

Mr+Flibbles+86 — Mon, 07 Jul 2025 11:13:45 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Refund not received

neilxxxxxxxxxxxxx — Mon, 07 Jul 2025 11:19:33 GMT

Thank you P and J, I had seen other people with my issue get solved here so I posted also.

If it helps anyone in a similar situation:

I have been on the phone and chat with Sky since 1st July (7 days ago from today) to chase my refund and today they have told me that they sent it to a different account. During this process I have confirmed the correct account to them at least 4 times (once even sending a recent statement) and at no point did they tell me it has gone to the wrong account. Now I am worried that I will have to wait another 7 days for any change.

To be clear:

1. February 18th 2025 I cancelled my account

2. 27th Feb they took £43 direct debit from my bank account and promised a refund

3. 1st July I contact them to chase, they tell me 3-5 days (not not working days)

4. today they tell me they have refunded a direct debit taken from the account in 2. above to a different account.

5. I will be filing a complaint with the obudsman

Do you want to hear something funny? - on the phone this morning the Sky agent told me this (entire) process was not a way to try and keep my money for as long as possible...