topic Re: Pricerise in Account & Billing

Pricerise

Butterfly683 — Sat, 05 Jul 2025 16:05:16 GMT

I cant afford the new price increase so contacted yourselves. Someone did message me and was in conversation with me, but I had to leave the conversation. He got the price down to £63. But that was loosing my Netflix. It's something I watch a lot.Just need someone to call me on Monday to continue the conversation.

If I don't get satisfaction I will be cancelling celling my Direct Debit.

Re: Pricerise

Mark39 — Mon, 07 Jul 2025 09:29:19 GMT

Sky won't call you. You'll have to contact them.

If you cancel your direct debit, your services will be restricted for non-payment, and you won't be able to speak to Sky at all, or cancel until you put things right.

Re: Pricerise

caesarome — Mon, 07 Jul 2025 09:30:54 GMT

@Butterfly683

Cancelling your direct debit will see your services restricted and a possible missed payment which will appear on your credit record and will prevent you from calling Sky which is what you need to do. If they do offer you a discount then it will come with a new 24 month contract.

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

Re: Pricerise

Daniel0210 — Mon, 07 Jul 2025 09:31:49 GMT

@Butterfly683
Unless you’ve recently changed your subscription, prices increase due to either the annual price increase (April in the UK), your discounts have ended, or a combination of the two.

Sky will have told you the date any discount was ending when you took it out so if it has ended you’ll be paying the full undiscounted price.

Perhaps compare a previous bill to your latest bill and see where the amounts differ
www.sky.com/bill.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by calling Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract. Recent posts on here indicate that significant discounts are now harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back. Also remember you’re not a new customer so expecting anything close to a new customer deal is unrealistic.

Re: Pricerise

PandJ2020 — Mon, 07 Jul 2025 09:53:42 GMT

@Butterfly683 wrote:
If I don't get satisfaction I will be cancelling celling my Direct Debit.

If you don't get 'satisfaction' then I recommend giving notice to cancel your account. Threatening to cancel your DD whilst subject to a contract isn't a wise move.