topic Re: Credit on account in Account & Billing

Credit on account

N1GHTW1NG — Mon, 07 Jul 2025 09:02:21 GMT

I have a Credit on my account which wasn't used for my last bill of £56. Was looking how i can get this refunded back to my payment details

Re: Credit on account

caesarome — Mon, 07 Jul 2025 09:04:43 GMT

@N1GHTW1NG

Have you checked your next bill to see if the credit is going to be used against it ?

We can help you to get a refund if you would prefer ?

Re: Credit on account

N1GHTW1NG — Mon, 07 Jul 2025 09:11:31 GMT

I don't have any active account now and my last bill for TV was paid out my account to so the credit is just sitting there

Re: Credit on account

Daniel0210 — Mon, 07 Jul 2025 09:12:40 GMT

@N1GHTW1NG
Refunds should normally take about 6 weeks from your last day of connection, but recent posts suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Additionally if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm whether the payment method is still active.

Re: Credit on account

caesarome — Mon, 07 Jul 2025 09:13:20 GMT

@N1GHTW1NG wrote:

I don't have any active account now and my last bill for TV was paid out my account to so the credit is just sitting there

@N1GHTW1NG

Is your payment method still in place ?

Re: Credit on account

N1GHTW1NG — Mon, 07 Jul 2025 09:22:17 GMT

I believe so i haven't changed anything other wise. Last bills were April but had a credit for may which I have checked was £58.36. I did leave it for now but not seen anything paid back to me. If you can start the message to generate the credit that would be great. Thankyou

Re: Credit on account

caesarome — Mon, 07 Jul 2025 09:25:43 GMT

@N1GHTW1NG

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Credit on account

Mr+Flibbles+86 — Mon, 07 Jul 2025 09:28:26 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Credit on account

N1GHTW1NG — Mon, 07 Jul 2025 09:30:48 GMT

Thanks guys, appreciate the help.

Re: Credit on account

N1GHTW1NG — Mon, 07 Jul 2025 09:39:01 GMT

All sorted now, thanks again for all your help guys.

Re: Credit on account

up+and+down — Sat, 07 Feb 2026 12:43:55 GMT

Hi,
I also have an account credit that I would like to get refunded, please can you help?

Thanks

Re: Credit on account

Daniel0210 — Sat, 07 Feb 2026 13:22:35 GMT

@up+and+down

Is this after cancelling a subscription?

Refunds seem to be taking longer than the usual 6 weeks from your last day of connection.

We can help get it refunded within 3-5 working days via the Community Messaging Team on here if you wish. Let us know on this thread if you want to do that.

If however your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so that will take much longer.

Before we can escalate it to Sky please confirm in your reply if the payment method is still active.

Re: Credit on account

up+and+down — Sat, 07 Feb 2026 13:34:41 GMT

My payment details are no longer set up for my old sky q account which is where the credit is. This is from November and I just thought it would transfer over to my sky stream account. Please could you escalate this for me

Thanks

Re: Credit on account

Daniel0210 — Sat, 07 Feb 2026 13:36:38 GMT

@up+and+down
I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit on account

J_ham — Sat, 07 Feb 2026 13:40:55 GMT

Thanks for escalating this @Daniel0210 . We’ve sent an invite to @up+and+down to chat.

Please be aware conversations automatically close if there is no response within 48 hours.