topic Re: Customer relations dreadful in Account & Billing

Customer relations dreadful

Jonah26 — Sat, 05 Jul 2025 20:56:15 GMT

Tried to make a complaint regarding a number of items, if someone could contact me asap I Would be greatful as up to now I've tried to get someone e to contact me but no one has responded and I've only been waiting since June

Re: Customer relations dreadful

caesarome — Sat, 05 Jul 2025 21:07:20 GMT

@Jonah26 wrote:

Tried to make a complaint regarding a number of items,

Not sure what you issue is but either way as this is a customer helps customer forum if you want to speak to Sky you will need to call them yourself.

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

Re: Customer relations dreadful

Anonymous — Sat, 05 Jul 2025 21:24:57 GMT

@Jonah26 wrote:
Tried to make a complaint regarding a number of items, if someone could contact me asap I Would be greatful as up to now I've tried to get someone e to contact me but no one has responded and I've only been waiting since June

@Jonah26 Try making the complaint using the Complaints option in the forum footer. I've used it myself in the past few weeks and got an initial response within 48 hours. In the end it wasn't until I went to CISAS for adjudication that I got the resolution I wanted but you need to give Sky the chance to sort it first.

Re: Customer relations dreadful

peter-marlow+1966 — Sat, 05 Jul 2025 21:33:14 GMT

Jonah26

You will have to call sky about your issues we are all fellow customers on here