topic Bills and payment in Account & Billing

Bills and payment

Anonymous — Sat, 05 Jul 2025 16:07:27 GMT

Hi,

I have tried checking my bills on my sky account but I keep getting "this page is restricted". How best can this be fixed?

Re: Bills and payment

caesarome — Sat, 05 Jul 2025 16:09:22 GMT

@Anonymous

Are you a new customer to Sky ?

Re: Bills and payment

Anonymous — Sat, 05 Jul 2025 16:09:50 GMT

@Anonymous It's up to Sky to fix it really. Just keep checking periodically to see if it's been sorted.

Re: Bills and payment

Daniel0210 — Sat, 05 Jul 2025 16:12:34 GMT

Now that you've deleted your Community account jyoull need to call Sky to get this looked at.,

To call Sky dial 150 (free) from either a Sky Talk landline or a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The forum filters don’t allow the posting of full phone numbers on here.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Re: Bills and payment

caesarome — Sat, 05 Jul 2025 16:13:19 GMT

As you have deleted your account for some reason as you can't reply if you are a new customer you might be using the wrong login details so try linking your account as per this:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services