topic Re: waiting credit refund in Account & Billing

waiting credit refund

mf17139 — Sat, 05 Jul 2025 10:12:51 GMT

sky broadband was cancelled 4th April 2025, broadband router was returned on 23 April 2025, I have proof of postage and proof of delvery from Royal Mail. the last three statements from Sky state credit for cancellation of broadband and credit goes towards next bill.(no active subscriptions)

I do not have any other Sky products

It is well over the 6 weeks that it should take for any refund and I would like this money refunded, my d/debit is still active,

Can you help please

Re: waiting credit refund

GD1 — Sat, 05 Jul 2025 10:18:08 GMT

@mf17139 To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: waiting credit refund

Greenfingers001 — Sat, 05 Jul 2025 10:21:58 GMT

Thanks for escalating this. We’ve sent @mf17139 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.