topic Re: Direct Debits in Account & Billing

Direct Debits

Sheps28 — Sat, 05 Jul 2025 09:46:33 GMT

My father, who is 79 changed in November to Virgin he hasn't closed his DD for Sky and Sky has taken DD since. December 24, how can I claim this money back?

Re: Direct Debits

Daniel0210 — Sat, 05 Jul 2025 09:49:08 GMT

@Sheps28

What Sky service is this for?

How did he cancel his Sky subscription?

Did he receive the usual email acknowledging the cancellation?

It does sound like he didn't cancel correctly.

Re: Direct Debits

SKY1992bf — Sat, 05 Jul 2025 09:49:04 GMT

@Sheps28 What services did he have with sky and how did he cancel, did he receive email confirmation confirming the cancellation

Re: Direct Debits

MarkGoldsmith — Sat, 05 Jul 2025 09:50:37 GMT

@Sheps28 wrote:
My father, who is 79 changed in November to Virgin he hasn't closed his DD for Sky and Sky has taken DD since. December 24, how can I claim this money back?

If he had TV and Broadband with Sky, and did the switch Virgin would only be able to cancel the broadband service. If he didn't contact Sky to cancel the TV service then the service wouldn't have been cancelled.

Re: Direct Debits

SKY1992bf — Sat, 05 Jul 2025 09:52:35 GMT

@Daniel0210 wrote:
@Sheps28
What Sky service is this for?

How did he cancel his Sky subscription?

Did he receive the usual email acknowledging the cancellation?

It does sound like he didn't cancel correctly.

I concur, note that if he used the one touch switch service this only covers broadband connection, if he also had tv services he would need to have cancelled direct with sky

@Sheps28

Re: Direct Debits

Sheps28 — Sat, 05 Jul 2025 10:51:56 GMT

He changed to Virgin, and I cancelled his subscription. We just forgot to cancel the DD with the bank.

Re: Direct Debits

MightyQuinn — Sat, 05 Jul 2025 11:00:19 GMT

@Sheps28 wrote:
He changed to Virgin, and I cancelled his subscription. We just forgot to cancel the DD with the bank.

Hi @Sheps28 There shouldn't be a need to cancel the DD. Sky will only take money they think you owe them. Cancelling the DD without establishing why Sky are charging you could be disastrous. Sky will start debt collection measures etc. which I'm sure your father doesn't want that.

Re: Direct Debits

PandJ2020 — Sat, 05 Jul 2025 11:02:24 GMT

@Sheps28 wrote:
He changed to Virgin, and I cancelled his subscription. We just forgot to cancel the DD with the bank.

Only the account holder can give notice to cancel a subscription... as noted, continued DD collections indicates the account was not correctly cancelled.

Re: Direct Debits

Sheps28 — Sat, 05 Jul 2025 11:25:39 GMT

So do you think we will not get money back, the Dds taken did not change in amounts to what he initially paid

Re: Direct Debits

Daniel0210 — Sat, 05 Jul 2025 11:30:19 GMT

@Sheps28

If it transpires he didn't cancel properly then Sky are under no obligation to reimburse any of the additional payments. And if the cancellation is still to be done correctly he'll need to give 31 days notice so will probably incur another payment.

edit: typo

Re: Direct Debits

PandJ2020 — Sat, 05 Jul 2025 12:08:25 GMT

@Sheps28 wrote:
So do you think we will not get money back, the Dds taken did not change in amounts to what he initially paid

Without knowing exactly what's happened it's impossible for us to say...

It's not unheard of for providers not to correctly cancel accounts.

Re: Direct Debits

suzanna+lou — Fri, 25 Jul 2025 15:09:16 GMT

How come you have taken two direct debit payments in july first 7 july then 25 july

I only have broadband & sky talk .can you refund one of them

Re: Direct Debits

Daniel0210 — Fri, 25 Jul 2025 15:16:07 GMT

@suzanna+lou
You aren’t contacting Sky Customer Services here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

Are you a new Sky customer?

Re: Direct Debits

caesarome — Fri, 25 Jul 2025 15:16:44 GMT

@suzanna+lou

If you are new to Sky then you are billed twice in your first month as your first bill covers the period from your activation up to the second bill and the second one covers the next 4 weeks as you can read about here under the "When you'll be charged for your first bills" section::

https://www.sky.com/help/articles/understanding-my-bills

After that second bill you will then be billed monthly.

Re: Direct Debits

suzanna+lou — Fri, 25 Jul 2025 15:18:38 GMT

Im not a new customer i have been with sky for over 3 years & i have had the same package

Re: Direct Debits

suzanna+lou — Fri, 25 Jul 2025 15:22:10 GMT

thankyou for that

Can you contact sky via whatsapp

Re: Direct Debits

caesarome — Fri, 25 Jul 2025 15:24:23 GMT

@suzanna+lou wrote:
Can you contact sky via whatsapp

I believe you can.

Re: Direct Debits

Mark39 — Fri, 25 Jul 2025 15:25:27 GMT

@suzanna+lou have you checked the amounts against your recent Sky bills? That may help to explain.