Credit refund

ZoeT83 — Sat, 05 Jul 2025 07:31:48 GMT

I have credit on my tv and broadband accounts after I ended the services. How do I get these refunded back to me as it says will be used towards future bills which I won't have.

Re: Credit refund

caesarome — Sat, 05 Jul 2025 08:22:41 GMT

@ZoeT83

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Credit refund

Addie15 — Sat, 05 Jul 2025 08:53:14 GMT

Hi there! Thank you for escalating this. We have sent an invite to @ZoeT83.

topic Re: Credit refund in Account & Billing

Credit refund

Re: Credit refund

Re: Credit refund