topic Re: Credit refund in Account & Billing

Credit refund

Kerrie.85 — Sat, 05 Jul 2025 06:08:35 GMT

I cancelled my broadband in March and Sky continued to take a payment. I raised a dispute and a credit was issued on my account but it has been sitting their ever since. Anyone know how long it will take for the credit to be returned to my bank account as I have read it is usually 45 days but it is longer than that? I am using the same account as before as still have mobile services with them.

Thanks

Re: Credit refund

Daniel0210 — Sat, 05 Jul 2025 06:11:11 GMT

@Kerrie.85
Refunds should normally take about 6 weeks from your last day of connection, but recent posts suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Re: Credit refund

Kerrie.85 — Sat, 05 Jul 2025 06:12:07 GMT

Yes that would be helpful thanks.

Re: Credit refund

Daniel0210 — Sat, 05 Jul 2025 06:12:47 GMT

@Kerrie.85
We need to wait at least 10 minutes from your original post before we can escalate it to Sky so I’ll escalate it at that point and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund

Daniel0210 — Sat, 05 Jul 2025 06:19:15 GMT

@Kerrie.85

Now escalated.

Re: Credit refund

Addie15 — Sat, 05 Jul 2025 07:57:22 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Kerrie.85.

Re: Credit refund

Addie15 — Sat, 05 Jul 2025 08:24:12 GMT

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.