topic Re: Item not received by sky in Account & Billing

Item not received by sky

LAL70 — Fri, 04 Jul 2025 20:38:46 GMT

I returned my sky puck on 24/6/25 and have the proof of posting tracking advised it was received by sky on 26/6/25. But this evening I revealed text asking me to return the item or I would be charged

Re: Item not received by sky

caesarome — Fri, 04 Jul 2025 20:43:40 GMT

@LAL70

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Item not received by sky

Addie15 — Sat, 05 Jul 2025 07:13:35 GMT

Hi there! Thank you for escalating this. We have sent an invite to @LAL70.