topic Credit Refund in Account & Billing

Credit Refund

Gord11 — Fri, 04 Jul 2025 19:29:14 GMT

I cancelled my broadband in April and all equipment sent back( confirmed).Sky still taken May's payment and June is showing credit/refund that I still have not received yet. Can someone help please

Thanks

Re: Credit Refund

Daniel0210 — Fri, 04 Jul 2025 19:34:07 GMT

@Gord11
Refunds should normally take about 6 weeks from your last day of connection, but recent posts suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Additionally if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm in your reply whether the payment method is still active.

Re: Credit Refund

Gord11 — Fri, 04 Jul 2025 20:49:14 GMT

Yes payment option is still open and yes I would like you to escalate

Thanks

Re: Credit Refund

caesarome — Fri, 04 Jul 2025 20:56:09 GMT

@Gord11

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Credit Refund

Addie15 — Sat, 05 Jul 2025 07:12:56 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Gord11.

Re: Credit Refund

Addie15 — Sat, 05 Jul 2025 09:18:00 GMT

Update-We are closing this chat now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.