topic Re: Credit refund in Account & Billing

Credit refund

Stef03 — Fri, 04 Jul 2025 10:19:41 GMT

Hi ! I've cancelled my broadband subscription and now my bill shows a credit balance that should go towards the next bill. Could anyone help me get it refunded to my bank account, please?

Re: Credit refund

Daniel0210 — Fri, 04 Jul 2025 10:20:41 GMT

@Stef03
Refunds should normally take about 6 weeks from your last day of connection, but recent posts suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Additionally if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm whether the payment method is still active.

Re: Credit refund

Stef03 — Fri, 04 Jul 2025 13:23:49 GMT

Yes, my payment method is still active, could you escalate it ? Thank you 🙂

Re: Credit refund

Daniel0210 — Fri, 04 Jul 2025 13:32:56 GMT

@Stef03
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund

Mr+Flibbles+86 — Fri, 04 Jul 2025 13:34:31 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Credit refund

Stef03 — Fri, 04 Jul 2025 15:47:15 GMT

Thank you so much to both of you, all sorted now !