topic Broadband credit refund in Account & Billing

Broadband credit refund

neil1902 — Fri, 04 Jul 2025 00:13:33 GMT

My broadband package ended some time ago and I've just noticed that that account is in credit. How can I be refunded for this as it says it will be used towards a future bill but I don't plan to get broadband again with my current living situation having changed?

Re: Broadband credit refund

GD1 — Fri, 04 Jul 2025 00:20:04 GMT

@neil1902 To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Broadband credit refund

Mr+Flibbles+86 — Fri, 04 Jul 2025 08:45:34 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.