topic Re: Help! in Account & Billing

Help!

TaraDavies — Thu, 03 Jul 2025 19:18:30 GMT

Money is in my account but sky keep taking money making my bank go overdrawn. Someone help with this?

Re: Help!

caesarome — Thu, 03 Jul 2025 19:22:38 GMT

Sky will take the payment from the billing details you have set up on your account so what details are on your account ?

Re: Help!

TaraDavies — Thu, 03 Jul 2025 19:34:24 GMT

Yes my bank details are on my account as I pay when it's due but no direct debit is set up.

Re: Help!

Daniel0210 — Thu, 03 Jul 2025 19:35:55 GMT

@TaraDavies

You should have a direct debit or continuous card payment method set up and not be making manual payments.

Re: Help!

TaraDavies — Thu, 03 Jul 2025 19:38:28 GMT

I don't have it set up for these reasons because they take it when they feel like it.

Re: Help!

Daniel0210 — Thu, 03 Jul 2025 19:42:46 GMT

@TaraDavies

They take it when it's due, or if the payment date is a weekend or a bank holiday then it would be taken a few days later. By usually paying manually is what is causing the issue you've posted about.

Re: Help!

GD1 — Thu, 03 Jul 2025 19:55:13 GMT

@TaraDavies They do have your card detauils as you've agreed to have a payment method on file as per the terms laid out.

As mentioned making manual payments is causing this issue.

Re: Help!

TaraDavies — Thu, 03 Jul 2025 20:07:31 GMT

But my issue is money is in my account an they keep taking it every day.

Re: Help!

MightyQuinn — Thu, 03 Jul 2025 20:11:31 GMT

Hi @TaraDavies There is nothing us fellow customers can do to help you.

Re: Help!

Mark39 — Thu, 03 Jul 2025 20:15:41 GMT

The money has to be in your Sky account at the time the bill is generated, for it to be used to settle your bill.

Far simpler to set up a direct debit or automated monthly card payment as you agreed to do when you signed up. Sky only take the money when it's due, not when they feel like it.

Re: Help!

GD1 — Thu, 03 Jul 2025 20:28:33 GMT

@TaraDavies wrote:

But my issue is money is in my account an they keep taking it every day.

As mentioned making a manual payment won't stop a payment attempt, if the funds are there they would only request it once as tjhey would be able to take payment..