topic Re: Credit owed in Account & Billing

Credit owed

Dan213 — Thu, 03 Jul 2025 15:02:17 GMT

I have recently cancelled my sky tv and broadband package. I am owed credit and have no remaining bills left. How do I claim for this credit?

Re: Credit owed

caesarome — Thu, 03 Jul 2025 15:02:59 GMT

@Dan213

Is your payment method still in place as we can arramnge some help for you via here if it is and you would like ?

Re: Credit owed

Dan213 — Thu, 03 Jul 2025 15:06:07 GMT

Yes we still have our direct debit set up

Re: Credit owed

caesarome — Thu, 03 Jul 2025 15:08:16 GMT

@Dan213

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Credit owed

Lisa-P1987 — Thu, 03 Jul 2025 15:29:02 GMT

Thanks for escalating this. We’ve sent Dan213 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.