topic False advertisement in Account & Billing

False advertisement

steveneddison1 — Thu, 03 Jul 2025 12:55:27 GMT

Sky called me offered me sky sports package for £4 I accept it and I check my bill and see sky sports package £14.40 I'm not happy with that.

Re: False advertisement

caesarome — Thu, 03 Jul 2025 13:02:40 GMT

@steveneddison1

Did Sky ask you for a telephone password when they called you, what other information did they ask for from you ?

Re: False advertisement

PandJ2020 — Thu, 03 Jul 2025 13:01:36 GMT

£4 is highly unlikely for package retailing at £34...

What did they say when you queried it with them?

Re: False advertisement

PandJ2020 — Thu, 03 Jul 2025 13:02:16 GMT

@caesarome wrote:
@steveneddison1
Did Sky ask you for a telephone passwored when they called you, what other information did they ask for from you ?

...or it wasn't Sky calling you and your account has been compromised.

Re: False advertisement

caesarome — Thu, 03 Jul 2025 13:03:19 GMT

@PandJ2020 wrote:

@caesarome wrote:

@steveneddison1

Did Sky ask you for a telephone passwored when they called you, what other information did they ask for from you ?

...or it wasn't Sky calling you and your account has been compromised.

Yup, that is my point, how can you be sure it was from Sky ?

Re: False advertisement

SKY1992bf — Thu, 03 Jul 2025 13:18:55 GMT

@caesarome wrote:
@PandJ2020 wrote:
@caesarome wrote:
@steveneddison1
Did Sky ask you for a telephone passwored when they called you, what other information did they ask for from you ?
...or it wasn't Sky calling you and your account has been compromised.
Yup, that is my point, how can you be sure it was from Sky ?

Agree but suspicious as well in that have Skys systems been compromised given the billing change?

@caesarome @PandJ2020

edit ignore possible if telephone password as been obtained by deception

Re: False advertisement

oj01 — Thu, 03 Jul 2025 15:05:45 GMT

@steveneddison1 wrote:
Sky called me offered me sky sports package for £4 I accept it and I check my bill and see sky sports package £14.40 I'm not happy with that.

You should be able to ask Sky to listen to the recording of the call, if indeed it was from Sky.