topic Re: New Customer moving to New home in Account & Billing

New Customer moving to New home

es86 — Thu, 03 Jul 2025 11:57:50 GMT

I am due to move into my new house at the end of the month and want to start a Sky account (currently with a different provider)

I've done the broadband checker on the new address, selected the package I want, all fine. No issues there.

For the delivery of the broadband hub, can I put in my current address? (just incase anything gets delayed in the house purchase ) Or will this mess up my account set up?

Thankyou

Re: New Customer moving to New home

SKY1992bf — Thu, 03 Jul 2025 11:59:39 GMT

@es86 Sky will only deliver to the registered address of the service namely your new address

Re: New Customer moving to New home

Daniel0210 — Thu, 03 Jul 2025 12:05:10 GMT

@es86

And the hub will be dispatched via Royal Mail so when it's on its way you'll be able to track it. Sky dispatch it to hopefully arrive between 1-5 days prior to the broadband activation date.