topic Re: Reinstate my services in Account & Billing

Reinstate my services

Ellierichardson — Wed, 02 Jul 2025 21:42:01 GMT

I am trying to take out a mobile contract and it's saying my account needs reinstating, all bills are up to date the bot even says the same, I don't understand as I'm not behind on any bills.

Re: Reinstate my services

caesarome — Wed, 02 Jul 2025 21:59:58 GMT

@Ellierichardson wrote:

I am trying to take out a mobile contract and it's saying my account needs reinstating,

To get you some help with this @Ellierichardson I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Reinstate my services

Lisa-P1987 — Thu, 03 Jul 2025 08:12:58 GMT

Thanks for escalating this. We’ve sent Ellierichardson an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.