topic Re: Overpaid bill in Account & Billing

Overpaid bill

DeadlyMouse — Wed, 02 Jul 2025 17:30:12 GMT

Hi guys,

apologies if this is the wrong place to post but I've overpaid my broadband this month as I paid it manually on accident as I forgot I had direct debit which has also been taken.

really could do with keeping the money for the rest of the month, how do I go about getting this refunded as soon as possible? Thank you!

Re: Overpaid bill

Daniel0210 — Wed, 02 Jul 2025 17:34:52 GMT

@DeadlyMouse
Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s now showing as a credit.

Re: Overpaid bill

DeadlyMouse — Wed, 02 Jul 2025 17:42:35 GMT

Hi Daniel, completely agree there. Was a lapse of sanity after some night shifts!

It is showing as credit and if possible would like to try and get it refunded please, thanks for your help!

Re: Overpaid bill

Daniel0210 — Wed, 02 Jul 2025 17:45:11 GMT

@DeadlyMouse
I’ve escalated your post to Sky and their Messaging Team should contact you (almost certainly tomorrow now).

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Overpaid bill

DeadlyMouse — Wed, 02 Jul 2025 17:59:32 GMT

Thank you so much! Appreciate your help

Re: Overpaid bill

Tom-W19 — Thu, 03 Jul 2025 07:14:45 GMT

Thanks for escalating. We've sent an invite to @DeadlyMouse.