topic Re: Sky messages in Account & Billing

Sky messages

1Glenny — Wed, 25 Jun 2025 12:33:13 GMT

I have had emails from Sky to view annual account in my sky message box. When I click on them to open I just get a blank screen.

Re: Sky messages

caesarome — Wed, 25 Jun 2025 12:36:51 GMT

@1Glenny

I would be careful about such emails as there is always the chance it is a scam one so what does this email actually want you to do ?

Re: Sky messages

1Glenny — Wed, 25 Jun 2025 12:52:20 GMT

It's definitely from Sky as the message titles are in my Inbox when I log on to Sky. The last 3 documents/messages(annual accounts) just fail to open. Earlier messages sent before June open without any problem. Sky bot was useless hence I'm asking on this forum. Thanks for your interest.

Re: Sky messages

caesarome — Wed, 25 Jun 2025 12:53:59 GMT

What does this email want you to do ?

Have you just order a new device like a mobile/tablet or Sky Glass ?

Re: Sky messages

1Glenny — Wed, 25 Jun 2025 12:55:54 GMT

As I said, it is just a standard email to view messages that are the annual account statements.

Re: Sky messages

caesarome — Wed, 25 Jun 2025 12:59:00 GMT

@1Glenny

If you are using the app then try this link

or vice versa:

https://www.sky.com/mymessages

Re: Sky messages

1Glenny — Wed, 25 Jun 2025 13:02:23 GMT

No change.

Messages in my inbox in May this year open, but not the 3 in June

Re: Sky messages

caesarome — Wed, 25 Jun 2025 15:08:08 GMT

@1Glenny

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Sky messages

Lisa-P1987 — Wed, 25 Jun 2025 15:38:29 GMT

Thanks for escalating this. We’ve sent 1Glenny an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Sky messages

1Glenny — Wed, 25 Jun 2025 15:59:29 GMT

I did try this before posting on this message board. They directed me to the message board. I suspect I'll end up in a loop. So sad that Sky support has deteriorated so much. It used to be 5 star. We've been customers for over 20 years.

Thanks for your efforts on my behalf.

Re: Sky messages

caesarome — Wed, 25 Jun 2025 16:01:50 GMT

Have you responded to the private message you have been sent in the chat bubble because until you do you will not know if they can help you or not.

Re: Sky messages

1Glenny — Wed, 25 Jun 2025 17:49:07 GMT

ive been on the chat since 5pm, they made some suggestions......didn't work so I've asked them to send me paper copies. But they have not replied in the last half hour so I assume they have closed the case. I've now spent at least a couple of hours today on this and I'm no further forward. I appreciate your input. I am so disappointed that Sky now has such poor service support.

Re: Sky messages

Brandy3 — Sun, 29 Jun 2025 18:12:19 GMT

I am having exactly the same problem. I requested a credit statement then received an email to open it but when I click on the inbox message it's a blank screen with only option of Back

Re: Sky messages

1Glenny — Sun, 29 Jun 2025 18:20:11 GMT

Sorry to hear that and glad its not just me. You could try the online chat but it got me nowhere and I wasted hours. At the outset I suggest you ask them to send you a paper version as I didn't do that until after we'd tried other suggestions and by then he had disappeared and presumably closed the chat. One thing you might try in case it is an ad blocker stopping the documents to download is to turn your WiFi off and use mobile data. I can't do that from home as we cannot get a mobile signal. Let me know if that works and I'll try it when I go out and can get a signal. Good luck.

Re: Sky messages

Ratatooie — Wed, 02 Jul 2025 17:41:19 GMT

Same problem.

Has this issue not been investigated yet!

Re: Sky messages

1Glenny — Wed, 02 Jul 2025 20:10:40 GMT

Nope. Noone has been in touch from sky since I got cut off on the chat.

Re: Sky messages

Ratatooie — Thu, 03 Jul 2025 21:06:56 GMT

Thanks for the reply.

I too have some new documents, following some changes to my current subscription, that I cannot view.

Seeing what course of actions you followed in vain I'm not even going to bother trying to get Sky "Tech Support" involved.

Quite honestly in my experience most technical support, not just SKY's, don't have a clue what they are doing.

For what its worth, I have tried to access My Messages from several different computers / devices with a multitude of different browsers including a LINUX system using FireFox - same result = Sky's system at fault.

I'm now going to rely on the 'Give it time' fix, where some idiot in the future (distant!) will relalise that some change / update they made caused this, then mysteriously the problem will be fixed long after yours and anybody elses cases will be marked as 'closed'

Regards

Re: Sky messages

1Glenny — Thu, 03 Jul 2025 21:13:16 GMT

That's my thinking. If they set up these forums but don't have a human being picking up on serious issues then why do they bother....

Re: Sky messages

Brandy3 — Fri, 04 Jul 2025 09:05:16 GMT

Exactly. It's an absolute joke!