topic Re: Refund in Account & Billing

Refund

RW-2725 — Wed, 02 Jul 2025 16:16:09 GMT

Have had to call sky consistently since December 2024 on average weekly basis and latest issue is relating to £25 refund promised it would be given within 24 hours. Nothing received. They are reluctant to escalate it to speak to a manager/supervisor when I find I repeating myself to different call handler.

Re: Refund

PandJ2020 — Wed, 02 Jul 2025 16:22:36 GMT

Any refunds would take 3-5 working days to process.

If you don't receive it by then you'll to call Sky again. (This is a customer-led forum)

Re: Refund

caesarome — Wed, 02 Jul 2025 16:28:10 GMT

@RW-2725 wrote:

and latest issue is relating to £25 refund promised it would be given within 24 hours. Nothing received.

@RW-2725

Have you checked to see if it has been applied as a credit against your bill, if it has then if you would prefer it can then be refunded.