topic Billing date change in Account & Billing

Billing date change

loonytune2 — Wed, 02 Jul 2025 12:23:24 GMT

I have changed payment date but direct debit has tried to come out. What do I do?

Re: Billing date change

Daniel0210 — Wed, 02 Jul 2025 12:27:48 GMT

Firstly don't forget that bills are generated 14 days before your payment date so depending on when you did this it might not kick in until next month.

Secondly if you're a new customer two payments have to be made before you can change the date.

Re: Billing date change

caesarome — Wed, 02 Jul 2025 12:29:12 GMT

@loonytune2

What is your billing date each month ?

When did you change this ?

Re: Billing date change

MightyQuinn — Wed, 02 Jul 2025 12:29:31 GMT

Hi @loonytune2 The payment date does not change immediately. Remember that bills are produced 14 days in advance of the payment date which may be the old one.