topic Re: Credit refund in Account & Billing

Credit refund

Dlt85 — Wed, 02 Jul 2025 10:46:19 GMT

I'm trying to get my broadband credit refunded as I no longer have services with Sky (contract ended mid-May 2025). Can the Sky team please help me get this sorted ASAP. The amount is showing as credit on my Sky account and the payment method is still active. Thank you.

Re: Credit refund

Daniel0210 — Wed, 02 Jul 2025 11:12:57 GMT

@Dlt85
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund

Addie15 — Wed, 02 Jul 2025 11:20:03 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Dlt85.

Re: Credit refund

Addie15 — Wed, 02 Jul 2025 11:44:53 GMT

Update-We are closing this session now as this matter has been resolved. Thanks.