topic Duplicate admin fee in Account & Billing

Duplicate admin fee

Amethyst66 — Tue, 01 Jul 2025 17:40:37 GMT

Hi, I have two admin fees of £10 being charged because I did not think I renewed my contract properly (did not get confirmation message / email) so did it again the second day and now I’m being charged two admin fees for the same thing. Is there a way to remove the second charge? Thanks

Re: Duplicate admin fee

Anonymous — Tue, 01 Jul 2025 17:52:06 GMT

@Amethyst66 You're speaking to fellow customers on here so you'll need to get in touch with Sky directly.

Re: Duplicate admin fee

caesarome — Tue, 01 Jul 2025 18:19:18 GMT

@Amethyst66

While the admin fee can not be removed they might apply a £10 credit to cover for one of them but to see if this is what they will do you will have to call them.

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.