topic Re: Sky Equipment return in Account & Billing

Sky Equipment return

Juliano_Fab — Mon, 30 Jun 2025 17:29:56 GMT

All,

I need your help. I need to send back to Sky my TV and broadband equipment, but in the Sky returns webpage they don't show the address for the return. Does anyone know the address?

Many thanks.

Re: Sky Equipment return

Daniel0210 — Mon, 30 Jun 2025 17:33:02 GMT

@Juliano_Fab
If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 14 days for broadband and 31 days for Sky Q) for any loaned equipment they are expecting back.

Note: Sky may not ask for older hubs back such as the Sky Q hub.

If the arrival of packaging is delayed, lost or damaged on arrival it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Sky Equipment return

Juliano_Fab — Mon, 30 Jun 2025 17:37:34 GMT

Hi @Daniel0210, thanks very much for getting back to me.

I have already requested the cancelation, but the Sky agent said I will receive the information for the return a few days later, and I need to return the equipments now. So he instructed me to create the label by myself on Royal Mail's website. But there they ask for the return address, but this address is not available anywhere.

Re: Sky Equipment return

PandJ2020 — Mon, 30 Jun 2025 17:39:02 GMT

@Juliano_Fab wrote:
Hi @Daniel0210, thanks very much for getting back to me.

I have already requested the cancelation, but the Sky agent said I will receive the information for the return a few days later, and I need to return the equipments now. So he instructed me to create the label by myself on Royal Mail's website. But there they ask for the return address, but this address is not available anywhere.

Using the link given above will generate a return to the correct location.

Re: Sky Equipment return

Juliano_Fab — Mon, 30 Jun 2025 17:46:25 GMT

This is the page that I am being sent to.

And there some fields below to put my address.

Re: Sky Equipment return

Juliano_Fab — Mon, 30 Jun 2025 18:10:47 GMT

Thanks guys,

I got it. That first field is mine house number and postcode, I thought it was the return one.

Many thanks for the support.

Re: Sky Equipment return

caesarome — Mon, 30 Jun 2025 18:18:45 GMT

@Juliano_Fab

You should be sent some return packaging but it is up to you if you want to print a return label yourself but whatever you do you do need to keep hold of the proof of posting receipt for at least 6 months if no longer.

Re: Sky Equipment return

Juliano_Fab — Mon, 30 Jun 2025 18:27:05 GMT

Thanks @caesarome for the advise,

I will definitely to that.

Many thanks

Re: Sky Equipment return

lEEavingSKY2025 — Tue, 01 Jul 2025 14:57:11 GMT

Just to reaffirm please as I've recently cancelled and have today (01.07.25) paid what is, hopefully, my final direct debit.

Sky will send me the pacakaging to return their equipment? I dont have to request it anywhere? (I have tried to look on the site, A.I. only helpful to a degree).

How soon is this likely to be please?

Thank you

I enjoyed sky but now is the time to try something different!

Re: Sky Equipment return

Daniel0210 — Tue, 01 Jul 2025 15:01:10 GMT

@lEEavingSKY2025
Post 2 above is still current.

Re: Sky Equipment return

caesarome — Tue, 01 Jul 2025 15:07:48 GMT

@lEEavingSKY2025 wrote:

Just to reaffirm please as I've recently cancelled and have today (01.07.25) paid what is, hopefully, my final direct debit.

If you gave Sky notice to cancel today then your TV will continue for a further 31 days during which you will be billed again. Same for broadband/talk which is 14 days so don't cancel the direct debit as it needs to be in place for any overpayment to be refunded once you have left and when this happens if you see a credit to help speed up the refund post back here for help.

Re: Sky Equipment return

MightyQuinn — Tue, 01 Jul 2025 15:53:39 GMT

@lEEavingSKY2025 wrote:
Just to reaffirm please as I've recently cancelled and have today (01.07.25) paid what is, hopefully, my final direct debit.

Hi @lEEavingSKY2025 If your notice and services ended before 17 June 2025 then there is a good chance it will be your last DD. However anything later will probably result in another bill being generated which will be refunded afterwards.

Re: Sky Equipment return

lEEavingSKY2025 — Tue, 01 Jul 2025 15:53:57 GMT

Thank you to you both, was expecting a payment to be made today and I hope I've cancelled intime to not be charged next month. just want the box so I can return their equipment in good faith

Re: Sky Equipment return

Stewartyey1 — Tue, 12 May 2026 13:32:01 GMT

I need a return note for the sky equipment

Re: Sky Equipment return

Daniel0210 — Tue, 12 May 2026 14:16:27 GMT

@Stewartyey1 wrote:

I need a return note for the sky equipment

@Stewartyey1

Not sure what you mean by a return note?

Re: Sky Equipment return

MightyQuinn — Tue, 12 May 2026 15:09:21 GMT

@Stewartyey1 wrote:
I need a return note for the sky equipment

Hi @Stewartyey1 Just checking that you know that you are not asking Sky? Please see Welcome below for information about this public community.

Re: Sky Equipment return

Stewartyey1 — Tue, 12 May 2026 16:11:26 GMT

I need a return note to send back equipment

Re: Sky Equipment return

Mark39 — Tue, 12 May 2026 16:19:20 GMT

@Daniel0210 wrote:

@Stewartyey1 wrote:

I need a return note for the sky equipment

@Stewartyey1

Not sure what you mean by a return note?

Sorry, we don't know what you mean. Please explain.

If you mean a post-paid return label, you can create your own here: https://www.sky.com/help/articles/return-tv-broadband

Re: Sky Equipment return

caesarome — Tue, 12 May 2026 16:47:39 GMT

@Stewartyey1

I think you mean a return label so if Sky have not sent you any returning packaging yet you can print your own here:

https://www.sky.com/help/articles/return-tv-broadband

Just make sure you keep the proof of posting receipt you will be given when you send it off and keep this for at least 6 months.