https://helpforum.sky.com/t5/Account-Billing/Refund/m-p/5025861#M260239 <P>I recently upgraded my broadband and asked about a 10 pound charge I had been paying for 9 years, it transpired I had been paying for a tv package I did not have, three weeks they have been looking into this and getting the same answer when I call they say we are doing a deep dive, the amount in total is 980 pound how can I take this further and get answers&nbsp;</P> Tue, 01 Jul 2025 10:50:48 GMT Alfieboo2002 2025-07-01T10:50:48Z https://helpforum.sky.com/t5/Account-Billing/Refund/m-p/5025861#M260239 <P>I recently upgraded my broadband and asked about a 10 pound charge I had been paying for 9 years, it transpired I had been paying for a tv package I did not have, three weeks they have been looking into this and getting the same answer when I call they say we are doing a deep dive, the amount in total is 980 pound how can I take this further and get answers&nbsp;</P> Tue, 01 Jul 2025 10:50:48 GMT https://helpforum.sky.com/t5/Account-Billing/Refund/m-p/5025861#M260239 Alfieboo2002 2025-07-01T10:50:48Z https://helpforum.sky.com/t5/Account-Billing/Refund/m-p/5025880#M260240 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4425285">@Alfieboo2002</a>&nbsp;</P> <P>You'll need to keep persisting in calling Sky about it or follow the complaints procedure.</P> <P><A href="https://www.sky.com/help/articles/how-to-make-a-complaint" target="_blank">https://www.sky.com/help/articles/how-to-make-a-complaint</A></P> <P>&nbsp;</P> Tue, 01 Jul 2025 11:10:48 GMT https://helpforum.sky.com/t5/Account-Billing/Refund/m-p/5025880#M260240 jamesn123 2025-07-01T11:10:48Z