topic Re: Broadband Credit in Account & Billing

Broadband Credit

Neiljo1 — Wed, 28 May 2025 06:15:51 GMT

Cancelled Sky broadband 2 months ago and account is now in credit, how do I get this into my bank account?

Re: Broadband Credit

Daniel0210 — Wed, 28 May 2025 06:17:30 GMT

@Neiljo1
Refunds should normally take about 6 weeks from your last day of connection, but recent posts on here suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Note that if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm in your reply whether the payment method is still active.

Re: Broadband Credit

Neiljo1 — Wed, 28 May 2025 09:13:40 GMT

Yes payment method is still active it's used to pay for Sky Glass.

Re: Broadband Credit

caesarome — Wed, 28 May 2025 09:17:49 GMT

@Neiljo1

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.