topic Re: Refund following cancellation in Account & Billing

Refund following cancellation

Ali0071 — Mon, 30 Jun 2025 20:02:22 GMT

Hi, how long does it take for a refund following cancellation of a broadband package? I cancelled on 15th May and returned the equipment which was received on 31st May. However, a payment was taken from my account after I had cancelled. I spoke to someone at Sky who said that I should get the refund for the amount taken at the end of June but I've received nothing yet. Can anyone help? Thanks

Re: Refund following cancellation

GD1 — Mon, 30 Jun 2025 20:22:06 GMT

@Ali0071 Your duplicate thread has been removed as you already created this one.

Refunds can take around 6 weeks. Is there a credit showing on your account? have you left the payment method in place?

Re: Refund following cancellation

Ali0071 — Mon, 30 Jun 2025 20:27:50 GMT

Thanks for your reply. I've just checked and Sky received my equipment on 21 May. They took a payment from me at the end of May, and I phoned them about it, and was told that it should be refunded to me at the end of June. There's no credit showing on my account at the moment, it still shows the payment having been taken. As far as I'm aware, the payment method is in place too.

Re: Refund following cancellation

caesarome — Mon, 30 Jun 2025 21:23:25 GMT

@Ali0071 wrote:

There's no credit showing on my account at the moment, it still shows the payment having been taken. As far as I'm aware, the payment method is in place too.

@Ali0071

Does anything show on what will have been your next bill ?

Re: Refund following cancellation

Ali0071 — Mon, 30 Jun 2025 22:46:08 GMT

No, nothing showing currently.

Re: Refund following cancellation

caesarome — Tue, 01 Jul 2025 07:32:53 GMT

@Ali0071

Until a credit shows no refund can be issued so keep an eye on the account and when you see it post back here for help with the refund.

Re: Refund following cancellation

Ali0071 — Tue, 01 Jul 2025 08:28:37 GMT

Thanks so much for your reply. I'll keep an eye on the account.