topic Re: Change of email address in Account & Billing

Change of email address

Charlotte170 — Mon, 30 Jun 2025 09:18:56 GMT

I have changed my email address on my account but emails are still being sent to my old email and not my new one. It is the correct email address on my Sky acccount. Chat Assist is rubbish. Can anybody hlep? Thanks

Re: Change of email address

caesarome — Mon, 30 Jun 2025 09:25:07 GMT

@Charlotte170

So to confirm your household/recovery email address is now this new one ?

Re: Change of email address

Charlotte170 — Mon, 30 Jun 2025 11:50:12 GMT

Yes it is. When I log on to my account it shows my new email address. Plus I use my new email to log on.

Re: Change of email address

caesarome — Mon, 30 Jun 2025 12:09:00 GMT

@Charlotte170

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Change of email address

Mr+Flibbles+86 — Mon, 30 Jun 2025 12:10:45 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Change of email address

Charlotte170 — Sat, 05 Jul 2025 19:23:07 GMT

Thanks a lot. All sorted now. Much appreciated.