topic Re: Credit Refund in Account & Billing

Credit Refund

MJS0483 — Mon, 30 Jun 2025 09:18:54 GMT

Hello,

I see from previous posts that this is a common theme. I left Sky on 2nd May and have a credit balance on my account that still hasn't been refunded. I still have my direct debit active. Please can someone arrange to get this sorted for me?

Thanks

Re: Credit Refund

caesarome — Mon, 30 Jun 2025 09:22:31 GMT

@MJS0483

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Credit Refund

Greenfingers001 — Mon, 30 Jun 2025 09:30:05 GMT

Thanks for escalating this. We’ve sent @MJS0483 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.