topic Re: Credit refund in Account & Billing

Credit refund

SBRP — Mon, 30 Jun 2025 09:04:12 GMT

I have cancelled my sky account all equipment returned, and had an email stating they have recieved it.

I am in credit and waiting for a refund.

Is there a link to access a refund from as I don't have time to be on the phone?
Just want it all sorted so I can delete the app.
Thanks

Re: Credit refund

Daniel0210 — Mon, 30 Jun 2025 09:06:05 GMT

@SBRP
Refunds should normally take about 6 weeks from your last day of connection, but recent posts suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Additionally if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm in your reply if it’s currently showing as a credit on your Sky account and whether the payment method is still active.

Re: Credit refund

caesarome — Mon, 30 Jun 2025 09:06:38 GMT

@SBRP

If your payment method is still in place we can arrange some help for you via here if you would like ?

Re: Credit refund

SBRP — Mon, 30 Jun 2025 09:29:04 GMT

Thank you for your reply. My payment method is still active.

Re: Credit refund

SBRP — Mon, 30 Jun 2025 09:29:21 GMT

Yes please, thank you!

Re: Credit refund

Daniel0210 — Mon, 30 Jun 2025 09:32:00 GMT

@SBRP
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund

Addie15 — Mon, 30 Jun 2025 10:05:05 GMT

Hi there! Thank you for escalating this. We have sent an invite to @SBRP.