topic Re: Refund in Account & Billing

Refund

SY1985 — Sun, 29 Jun 2025 19:11:03 GMT

My contract ended 8 weeks ago with credit on the account. I read that the refund should be issued within 6 weeks, but I've not received it yet. Please could someone help? PS The payment method is still in place for the refund to be issued.

Re: Refund

Daniel0210 — Sun, 29 Jun 2025 19:17:15 GMT

@SY1985
Presumably you actually cancelled?

Re: Refund

SY1985 — Sun, 29 Jun 2025 19:22:02 GMT

Hi, yes I did, it was a broadband contract.

Re: Refund

Daniel0210 — Sun, 29 Jun 2025 19:23:39 GMT

@SY1985
I’ve escalated your post to Sky and their Messaging Team should contact you tomorrow.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Refund

Greenfingers001 — Mon, 30 Jun 2025 07:29:23 GMT

vThanks for escalating this. We’ve sent @SY1985 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.