topic Re: Credit refund in Account & Billing

Credit refund

Innocent1 — Fri, 27 Jun 2025 14:56:44 GMT

I cancelled my broadband a few weeks ago wondering how long it will talk for sky to process this and pay me back please? It appears there is a pattern from reading other discussions of non payment or delayed payments.

Re: Credit refund

caesarome — Fri, 27 Jun 2025 15:00:45 GMT

@Innocent1
Have you now left Sky and if your payment method still in place ?

Re: Credit refund

Innocent1 — Fri, 27 Jun 2025 20:38:40 GMT

Yes left then 13th June and removed my direct debit coz last time I left it on they took it and getting it back was a nightmare

Re: Credit refund

caesarome — Fri, 27 Jun 2025 20:46:22 GMT

@Innocent1

In that case as you have cancelled the direct debit a refund can only be issued via a cheque unless you agree to restore it so this credit can be issued so would you be happy to do this when contacted by Sky's messaging team ?

A cheque can take a good few weeks to be issued to you.

Re: Credit refund

Innocent1 — Fri, 27 Jun 2025 22:32:01 GMT

That's that's great advice all I want is my money back coins cash cheque don't care as long as it's in my bank lol.Thanks you been exceptionally helpful I will contact them on Monday

Re: Credit refund

GD1 — Fri, 27 Jun 2025 22:44:27 GMT

@Innocent1 The Sky messaging team will be able to help, they are available on the weekend if you would like us to escalate your post for them to pick up from tomorrow.

Re: Credit refund

Innocent1 — Sat, 28 Jun 2025 16:04:45 GMT

Please do escalate please.

Re: Credit refund

caesarome — Sat, 28 Jun 2025 16:06:43 GMT

@Innocent1

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Credit refund

Mr+Flibbles+86 — Sat, 28 Jun 2025 16:25:38 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.