topic Re: Overcharged in Account & Billing

Overcharged

Robbie38 — Fri, 27 Jun 2025 17:14:42 GMT

I moved house. Had to go from a 150mbps package down to a 72mbps package and was told my payments would stay at £27 a month. I have been charged £45 for my broadband. No other additional bills. Who do I contact and how do I get it sorted.

Re: Overcharged

Anonymous — Fri, 27 Jun 2025 17:24:06 GMT

@Robbie38 You contact Sky. This is primarily a customer to customer forum.

https://www.sky.com/help/articles/contacting-sky

Re: Overcharged

Mark39 — Fri, 27 Jun 2025 17:56:30 GMT

@Robbie38 have you checked that your bill covers only a month?

Re: Overcharged

caesarome — Fri, 27 Jun 2025 18:24:23 GMT

@Robbie38

What does your next bill show that you will be paying ?