topic Re: Renew my contract in Account & Billing

Renew my contract

Emma+Mallard — Fri, 27 Jun 2025 12:05:35 GMT

I have recently realised I am now out of contract and my bill has gone up considerably, to continue to be a VIP customer to you I need you to help me bring this bill down please , what can you offer me ?

Re: Renew my contract

caesarome — Fri, 27 Jun 2025 12:11:18 GMT

@Emma+Mallard

We can't offer you anything via here as this is a customer helps customer help forum so discuss this with Sky you will need to call them.

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

Re: Renew my contract

Daniel0210 — Fri, 27 Jun 2025 12:15:35 GMT

@Emma+Mallard
Prices increase due to either the annual price increase (April in the UK), your discounts have ended (as in your case), or a combination of the two.

Sky will have told you the date any discount was ending when you took it out so if it has ended you’ll be paying the full undiscounted price.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by calling Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract. Recent posts on here indicate that significant discounts are now harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back. Also remember you’re not a new customer so expecting anything close to a new customer deal is unrealistic.