topic Re: Unable to contact sky in Account & Billing

Unable to contact sky

MrBar — Wed, 25 Jun 2025 12:24:43 GMT

Sky want to charge me for products I closed in January. There is no way of calling a human to explain their error. Just automated responses.

Re: Unable to contact sky

caesarome — Wed, 25 Jun 2025 12:28:45 GMT

@MrBar

When you cancelled in January did you get an email acknowledgement of the cancellation ?

Have you been billed each month since January ?

Re: Unable to contact sky

Mark39 — Wed, 25 Jun 2025 12:46:17 GMT

@MrBar wrote:
Sky want to charge me for products I closed in January. There is no way of calling a human to explain their error. Just automated responses.

Do you mean products you cancelled? How did you cancel?

Re: Unable to contact sky

twilight+princess — Thu, 26 Jun 2025 11:41:27 GMT

I've escalated your question to support so look out for an invite to chat & then click on the Chat icon. Chat will remain open for 48 hours before automatically closing.

Re: Unable to contact sky

Greenfingers001 — Thu, 26 Jun 2025 11:43:54 GMT

Thanks for escalating this. We’ve sent @MrBar an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Unable to contact sky

MrBar — Fri, 27 Jun 2025 08:51:04 GMT

I have no invite?

Re: Unable to contact sky

caesarome — Fri, 27 Jun 2025 09:06:51 GMT

@MrBar

You should have so do you not see a chat bubble at the bottom of this page ?

Re: Unable to contact sky

Daniel0210 — Fri, 27 Jun 2025 09:41:21 GMT

@MrBar
You should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Unable to contact sky

MrBar — Wed, 06 Aug 2025 16:10:42 GMT

After hours of conversations with SKY I am told my issues are resolved and not to worry Sky internal will clear the debt that was incorrectly applied. Fast forward 1 month. Not only am I still receiving emails saying I owe money. I have also received a box in the post to return my Sky Equipment.....Sky customer services can see I have closed the TV account and returned the equipment back in March......I have emails confirming all of the above......Simply terrible service, I will now look to move my mobile accounts and cut all ties with SKY after 10 years.

Re: Unable to contact sky

Mark39 — Wed, 06 Aug 2025 16:15:05 GMT

@MrBar may well be actions generated automatically by whatever Sky are doing in the background to resolve the issues.