topic Re: Extended contract in Account & Billing

Extended contract

Silvergambit — Thu, 26 Jun 2025 17:40:58 GMT

Dose this mean sky have just increased my contract by 12 months without my permission because it did say in my bills in contract till 2025 now it says 2026 was planning on leaving sky in November

Re: Extended contract

Anonymous — Thu, 26 Jun 2025 18:02:07 GMT

@Silvergambit The fact you have no contract now but will be paying the same price you currently are means that Sky are hoping you continue with them. As long as you give the 31 days notice you are free to leave penalty free.

At least that's how I understand it.

Re: Extended contract

Silvergambit — Thu, 26 Jun 2025 18:04:24 GMT

That's the thing i was in contract till November 2025 cinema still says it but now everything else has increased by 12 months

Re: Extended contract

Anonymous — Thu, 26 Jun 2025 18:10:40 GMT

@Silvergambit But the bit in black in your first image says there is no contract, so you're going to be paying the same price if you remain for 12 months (I guess the April price rise still applies though) or you can still choose to leave but without penalty.

You can check your contract length in the My Sky app - if Cinema still says Nov 2025 then the earliest you can cancel is 31 October to give the 31 days notice.

If Cinema is showing longer expiry date now then you can cancel when you want.

Re: Extended contract

caesarome — Thu, 26 Jun 2025 18:17:24 GMT

@Silvergambit

Is this covered via the "find the answers here" section ?

Re: Extended contract

Silvergambit — Thu, 26 Jun 2025 18:27:48 GMT

Everything on my bill has changed yesterday it all said November 2025 now it's just cinema the rest has increased by 12 months so dose it mean I'm stuck for enougher 12 months or can I still leave in November sorry to be a pain but this has confused me

Re: Extended contract

Anonymous — Thu, 26 Jun 2025 18:31:29 GMT

@Silvergambit You can still leave at the end of November. Sky are hoping you won't, which is why they've given you a deal whereby they've frozen the prices of your other items.

They say it is for 12 months and there is no contract involved, so once you're 31 days away from Cinema contract ending you can ring and leave as you intended.

Re: Extended contract

Silvergambit — Thu, 26 Jun 2025 18:32:28 GMT

Thank you for the help

Re: Extended contract

makumboy1 — Thu, 17 Jul 2025 18:53:12 GMT

I received an email similar and am equally confused.Seriously thinking to ditch sky after 20 years !!!

Guess I will call them and waste more of my time!!!!!!

Re: Extended contract

TimmyBGood — Thu, 17 Jul 2025 21:35:59 GMT

@makumboy1 wrote:

I received an email similar and am equally confused.Seriously thinking to ditch sky after 20 years !!!

The alternative would have been for them to let your service(s) move to the normal list cost, which is typically a significant increase from a discounted minimum term.