topic Re: Fed up in Account & Billing

Fed up

Disparing — Thu, 26 Jun 2025 09:55:29 GMT

I am trying to claim my rwfer a friend voucher

Did everything as instructed on line. Eventually got an email confirming my voucher & if I wanted to claim. Accepted then told the voucher would be emailed to me. It never appeared. There is a note on the bottom of the xlaim email saying if it doesnt arrive to contact Sky. I havw tried various numbers and go round un circles telling me to go to the App. Are there no human beings working at Sky? I need to speak to someonw. Any ideas?

Re: Fed up

GD1 — Thu, 26 Jun 2025 10:14:20 GMT

@Disparing If you wish we can ask a member of the Community Messaging Team to reach out to you?

Re: Fed up

Mark39 — Thu, 26 Jun 2025 10:15:39 GMT

If you're having trouble navigating the call answering bot, try saying nothing when the bot prompts you. Eventually you'll be put through to an (human!) adviser.

Re: Fed up

Daniel0210 — Thu, 26 Jun 2025 10:19:04 GMT

@Disparing

The information sent by Sky states…

You will receive your reward via email, 45 days after your friend or family member's joined Sky and paid their first bill.

You could try emailing at referafriend@sky.uk

Re: Fed up

Disparing — Wed, 02 Jul 2025 12:54:20 GMT

Daniel,

Tried this, I have paid 2 bills so far & I am well into the 45 days since connection 12th May.

Not getting anywhere with Sky. I thought Virgin was bad but Sky are not my favourite supplier at present.

Re: Fed up

Daniel0210 — Wed, 02 Jul 2025 12:56:32 GMT

@Disparing

Did you email the team?

Re: Fed up

Disparing — Wed, 02 Jul 2025 13:16:20 GMT

Yes I have and marvellously I have now received my voucher. I am so exhausted with all this chasing. Now I have to work out where I want to spend it, dont think it can be split - & then need the qr code to be able to claim. I feel all this is too complicated & Sky probably want you to give up.

Thank you for your help.