topic Re: my wifi has been cut off in Account & Billing

my wifi has been cut off

summer29 — Tue, 24 Jun 2025 18:56:37 GMT

i am a single mother struggling to pay the full bill outstanding on my account.

without wifi i have no means of contact in case of emergency for me or my daughter:

please can my plan not be suspended and my payment be dealt with at the end of the month

Re: my wifi has been cut off

Daniel0210 — Tue, 24 Jun 2025 19:01:11 GMT

@summer29
Sky won’t reinstate services until you’ve paid what they believe is owed and set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well. (If you’re in arrears for 56+ days Sky can fully terminate your subscription.)

These restrictions are automatic and we've been told agents cannot override this process even if you’re told otherwise. Any calls to Sky will only prompt you to make a payment.

Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant, in fact any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Re: my wifi has been cut off

MightyQuinn — Tue, 24 Jun 2025 19:04:58 GMT

Hi @summer29 Sorry you are only talking to other customers here, not Sky customer services.

Re: my wifi has been cut off

Anonymous — Wed, 25 Jun 2025 11:39:58 GMT

@summer29 wrote:
i am a single mother struggling to pay the full bill outstanding on my account.
without wifi i have no means of contact in case of emergency for me or my daughter:
please can my plan not be suspended and my payment be dealt with at the end of the month

Interested how you managed to post on the forum if you have no means of contact. 🤷‍♂️

Re: my wifi has been cut off

Mark39 — Wed, 25 Jun 2025 12:15:26 GMT

@Anonymous wrote:

@summer29 wrote:

i am a single mother struggling to pay the full bill outstanding on my account.

without wifi i have no means of contact in case of emergency for me or my daughter:

please can my plan not be suspended and my payment be dealt with at the end of the month

Interested how you managed to post on the forum if you have no means of contact. 🤷‍♂️

The Community has its own login arrangements which are unaffected by service restrictions. However, Sky don't have an easy of establishing who you are from a forum post.

Re: my wifi has been cut off

Anonymous — Wed, 25 Jun 2025 18:48:04 GMT

The Community has its own login arrangements which are unaffected by service restrictions. However, Sky don't have an easy of establishing who you are from a forum post.

Thanks @Mark39 , my question was more about how the poster had managed to connect to the internet to post her plea, when she doesn't have any means of contacting anyone in an emergency without her broadband being restored.