topic Re: Being asked to return equipment already returned in Account & Billing

Being asked to return equipment already returned

Daveok — Wed, 25 Jun 2025 13:26:29 GMT

Hi Guys and Girls,

does anyone have a number I can call to discuss returning of kit.

Sky sent me a small box to return my main box . I included my Sky puck in the parcel and added it to the return sheet.

i have now received an even smaller box asking for the puck which I've already returned.

there are no contact details on any of the documentation.
any help is much appreciated.

many Thanks

Dave

Re: Being asked to return equipment already returned

Daniel0210 — Wed, 25 Jun 2025 13:29:14 GMT

@Daveok
What do you mean by main box? Do you mean a router?

Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

With or without proof of posting we can maybe get you some help from Skys Messaging Team. If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion. Let us know in this thread if you have the proof of posting and if you want to engage in a chat with Sky.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

Re: Being asked to return equipment already returned

caesarome — Wed, 25 Jun 2025 15:06:31 GMT

@Daveok

If you have already returned the equipment then you do not need to contact Sky to informs them if this.