https://helpforum.sky.com/t5/Account-Billing/Setting-up-sky-app/m-p/5020685#M259691 <P>Hi,</P><P>&nbsp;</P><P>I have just signed up for sky broadband via NOW as part of a contract renewal.</P><P>&nbsp;</P><P>tbey set me up with a sky ID and I've been taken to a page where I must link my sky ID with account management.&nbsp;<BR /><BR /></P><P>I have put in my details but it is telling me they don't recognise the details and therefore can't sign me up.&nbsp;<BR /><BR /></P><P>Please could you help ?&nbsp;</P> Wed, 25 Jun 2025 11:10:01 GMT Natalie150 2025-06-25T11:10:01Z https://helpforum.sky.com/t5/Account-Billing/Setting-up-sky-app/m-p/5020685#M259691 <P>Hi,</P><P>&nbsp;</P><P>I have just signed up for sky broadband via NOW as part of a contract renewal.</P><P>&nbsp;</P><P>tbey set me up with a sky ID and I've been taken to a page where I must link my sky ID with account management.&nbsp;<BR /><BR /></P><P>I have put in my details but it is telling me they don't recognise the details and therefore can't sign me up.&nbsp;<BR /><BR /></P><P>Please could you help ?&nbsp;</P> Wed, 25 Jun 2025 11:10:01 GMT https://helpforum.sky.com/t5/Account-Billing/Setting-up-sky-app/m-p/5020685#M259691 Natalie150 2025-06-25T11:10:01Z https://helpforum.sky.com/t5/Account-Billing/Setting-up-sky-app/m-p/5020720#M259699 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4421501">@Natalie150</a>&nbsp;</P> <P>Are you a Sky Brosdband customer or a Now Broadband one, the reason I ask is I don't believe you can use the MySky app if you are with Now.</P> Wed, 25 Jun 2025 12:09:10 GMT https://helpforum.sky.com/t5/Account-Billing/Setting-up-sky-app/m-p/5020720#M259699 caesarome 2025-06-25T12:09:10Z