topic Re: Charged for remote booking not made in Account & Billing

Charged for remote booking not made

Jenca — Wed, 25 Jun 2025 06:53:43 GMT

We have been charged for a remote booking of a fight which we didn't subscribe to, book or watch. We have no idea how this could have happened. Sky refuse to refund.

Has anyone else experienced this?

Re: Charged for remote booking not made

caesarome — Wed, 25 Jun 2025 09:05:33 GMT

@Jenca

Could someone have had access to your TV service and ordered this ?

Re: Charged for remote booking not made

Jenca — Wed, 25 Jun 2025 09:14:22 GMT

No, only husband & I & we were out that day

Re: Charged for remote booking not made

caesarome — Wed, 25 Jun 2025 09:19:41 GMT

@Jenca

It might have been ordered before this day you were out so so is there any chance you were perhaps looking at it as it is quite easy to order it in error.

If there isn't then all you can do is to raise a complaint by filling in this online form:

https://www.sky.com/help/complaints

Re: Charged for remote booking not made

Jenca — Wed, 25 Jun 2025 09:23:43 GMT

Thanks, I made a formal complaint, answered fully 3 times, but still refused refund. The Indian customer service officer cut me off, and I promise I wasn't being rude

Re: Charged for remote booking not made

Mark39 — Wed, 25 Jun 2025 09:32:21 GMT

@Jenca I think Sky's stance has always been that there can only be a charge on your account if the event was ordered on your Sky box - a bit like a charge for a phone call can only be on your account if it was dialled on your line, hence their,refusal to budge on this.

The charge,of the event is made even if only 1 second is watched.

Re: Charged for remote booking not made

Jenca — Wed, 25 Jun 2025 11:06:21 GMT

Still doesn't make sense? Neither my hubby or I are into boxing. No one should be able to access our sky account? They told me in was booked remotely?? Thanks for replying

Re: Charged for remote booking not made

Anonymous — Wed, 25 Jun 2025 11:45:50 GMT

@Jenca Do you have any children that could have ordered it remotely?

Re: Charged for remote booking not made

Jenca — Wed, 25 Jun 2025 11:52:35 GMT

Our children live independently elsewhere and do not have access to our sky details

Re: Charged for remote booking not made

Mark39 — Wed, 25 Jun 2025 12:13:13 GMT

It's a mystery then...