topic complaint in Account & Billing

complaint

Norris2 — Wed, 25 Jun 2025 08:02:08 GMT

I have been a customer since 1990 and have now ended my account becuase Sky left me without tv broadband and landline for 5 weeks.Despite numerous calls they would not send an engineer or replacement router.They were totally incomprtemt and then have now sent me a Termination Charge.Norris 2

Re: complaint

PandJ2020 — Wed, 25 Jun 2025 08:15:15 GMT

@Norris2 wrote:
now sent me a Termination Charge.

If you cancelled whilst subject to a minimum term then an early termination charge may well apply.

We're other customers here. If you want to complain then you need to contact Sky: https://www.sky.com/help/articles/how-to-make-a-complaint

Re: complaint

Mark39 — Wed, 25 Jun 2025 08:42:54 GMT

@Norris2 wrote:

....Sky left me without tv broadband and landline for 5 weeks.Despite numerous calls they would not send an engineer or replacement

I suspect there's some detail there that you're not giving us.