topic Re: Sent the wrong product in Account & Billing

Sent the wrong product

Dominic6610 — Tue, 24 Jun 2025 21:02:48 GMT

Was told yesterday I would be sent 2 TV hdmi dongles instead sent sky q box

Re: Sent the wrong product

Dominic6610 — Tue, 24 Jun 2025 21:09:38 GMT

This is the worst contact service ever you mither me for a better deal then mess it up appalling service

Re: Sent the wrong product

caesarome — Tue, 24 Jun 2025 21:29:44 GMT

@Dominic6610

You are talking to other customers here and not Sky support so are you saying you were sent a Sky Q box that you didn't want or even order ?

Re: Sent the wrong product

Mark39 — Tue, 24 Jun 2025 21:35:47 GMT

@Dominic6610 wrote:

Was told yesterday I would be sent 2 TV hdmi dongles instead sent sky q box

What do you mean by a TV HDMI dongle? Sky doesn't run from a TV dongle.

Re: Sent the wrong product

TimmyBGood — Wed, 25 Jun 2025 06:49:02 GMT

@Dominic6610

Current Sky television hardware is the main Q box with one or more Q Mini boxes, or Sky Stream 'pucks' (the systems cannot be mixed). There's also the Sky Glass television set, but no Sky 'TV hdmi dongles'

Re: Sent the wrong product

TimmyBGood — Wed, 25 Jun 2025 06:47:09 GMT

@Dominic6610 wrote:

you mither me for a better deal

If you were offered a significantly improved price (say £15 a month, or £25 - £30 for subscription television on multiple screens) then I suppose it's possible you've inadvertently accepted Sky Stream rather than Sky Q, because the budget 'Essential TV' isn't available on Q.