topic Re: Receive credit in Account & Billing

Receive credit

User3937 — Wed, 25 Jun 2025 05:13:12 GMT

Hello, I cancelled Sky and this months bill gives me a credit back for previous overpayments. How can I get the money back from Sky, as I don't need a credit towards a future bill since I don't have a future expected bill.

Thanks.

Re: Receive credit

Daniel0210 — Wed, 25 Jun 2025 05:30:24 GMT

@User3937
Refunds should normally take about 6 weeks from your last day of connection, but recent posts suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Note that if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm in your reply if it’s currently showing as a credit on your Sky account and whether the payment method is still active.

Re: Receive credit

User3937 — Wed, 25 Jun 2025 06:27:40 GMT

Hi, thanks for your reply. Yes please can you help me to get a quicker repayment. It is showing as a credit on my account and I have not cancelled the payment method.

Thanks.

Re: Receive credit

Daniel0210 — Wed, 25 Jun 2025 06:29:39 GMT

@User3937
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Receive credit

Mr+Flibbles+86 — Wed, 25 Jun 2025 07:14:49 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.