topic Re: Why are we talking to India? in Account & Billing

Why are we talking to India?

Angela1951 — Tue, 28 Jan 2025 11:21:30 GMT

I am frustrated after being a loyal customer for 12 years and trying to sort out maybe new deal only to be told yet again my payments are going up, talking to India when I can't understand half of what's being said and we might as well have their computer screens in front of us because they all say identical words. Unreal. Sky you really are a money guzzling company, I'm looking for another provider.

Re: Why are we talking to India?

caesarome — Tue, 28 Jan 2025 11:30:28 GMT

You are only talking to other customers on here and not Sky. Ironically to cancel your services you will need to call to give the required notice,

Re: Why are we talking to India?

Mark39 — Tue, 28 Jan 2025 11:30:35 GMT

We're a customer Commumity, not Sky customer services. Just to confirm, if you wish to cancel, 31 days notice is required.

Re: Why are we talking to India?

Daniel0210 — Tue, 28 Jan 2025 11:32:20 GMT

@Angela1951
If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services on here.

Sky have call centres in quite a few countries including India and Bulgaria. All calls go though to the next available agent wherever they may be based.

New discounts are normally acquired by calling Sky and negotiating or potentially amending your package which will now require a 24 month minimum term contract. Remember Sky are not obliged to offer you another discount, and recent posts on here indicate that significant discounts are now harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.

Re: Why are we talking to India?

Angela1951 — Tue, 28 Jan 2025 11:37:12 GMT

For heavens sake I bet there are lots of us frustrated at what's going on with sky.

Re: Why are we talking to India?

Daniel0210 — Tue, 28 Jan 2025 11:39:31 GMT

@Angela1951

Lots, if not most, large companies have overseas call centres now. It's a sign of the times.

Re: Why are we talking to India?

Ann-1 — Tue, 24 Jun 2025 12:00:08 GMT

You will get less help from India as they dare not make a decision. Vodafone went down the same path years ago. I found the best way was to keep putting the phone down until I got someone who had a British spoken voice!

Re: Why are we talking to India?

Daniel0210 — Tue, 24 Jun 2025 12:11:41 GMT

@Ann-1 wrote:

I found the best way was to keep putting the phone down until I got someone who had a British spoken voice!

@Ann-1

Which will also add to the wait times to speak to an agent and the call centre workload.

Re: Why are we talking to India?

Mark39 — Tue, 24 Jun 2025 12:31:22 GMT

@Angela1951 wrote:

For heavens sake I bet there are lots of us frustrated at what's going on with sky.

Relevance? You still have to give notice if you want to cancel.

Re: Why are we talking to India?

RYZO-MC — Wed, 16 Jul 2025 08:36:04 GMT

18 years with this shower,

And the very last contract I will ever sign up to, from speaking to a manager promised a deal initially it was as was the phone and guess what it was utter [Removed]

Then the 4 days without a box that kept going on the blink that [Removed] cost me 65 for a independent engineer to come out as sky phones were ringing out what [Removed] comp the [Removed] free movie woop a bloody doo.

So Sky I can get plenty of TV and entertainment for £15 a month and not tied to 24 months of repeats comedians and thevies come to mind don't as for the FTTP I can get 1gb for £28 from some else and that's a guaranteed price for 24 months won't go up.

So Sky were offering me 100mb £32 guess what the answer was GGTF so I'm taking my costume elsewhere forever can see sky having serious kick back from customers feed up with [Removed] contracts.

Moderator notes: Removed foul language

Re: Why are we talking to India?

dabmonger — Sun, 24 Aug 2025 17:03:56 GMT

@Angela1951 wrote:
I am frustrated after being a loyal customer for 12 years and trying to sort out maybe new deal only to be told yet again my payments are going up, talking to India when I can't understand half of what's being said and we might as well have their computer screens in front of us because they all say identical words. Unreal. Sky you really are a money guzzling company, I'm looking for another provider.

Your message is COMPLETELY relevant here. I've been a NOW customer for some time, and was thinking of moving to Sky as the NOW customer service is beyond atrocious (yes, I know that NOW is part of Sky, but I thought that Sky customer services may well still be in Dunfermline).

Whilst many customer service departments are now abroad, I can choose to go with a company who is (currently, at least) entirely based in the UK & Ireland.

Re: Why are we talking to India?

PandJ2020 — Sun, 24 Aug 2025 18:04:19 GMT

@dabmonger wrote:
I can choose to go with a company who is (currently, at least) entirely based in the UK & Ireland.

That's probably quite a small shortlist.

Re: Why are we talking to India?

dabmonger — Sun, 24 Aug 2025 18:22:08 GMT

@PandJ2020 wrote:
@dabmonger wrote:
I can choose to go with a company who is (currently, at least) entirely based in the UK & Ireland.
That's probably quite a small shortlist.

Looks like you're in some tunnel, chamber or bubble.

According to choose.co.uk, "Thanks to many service roles being bought back to the UK, most broadband providers now deliver their customer service from UK locations.".

Apparently these providers have call centres ONLY in the UK: BT/EE, Community Fibre, Direct Save Telecom, Gigaclear, G.Network, iTalk Telecom, KCOM, Plusnet, Rebel Internet, Trooli, Zen Internet.

Just one would've been enough for me.

I don't even care so much that NOW customer services are mainly abroad (in India), but I really do not wish customer service to be horrendously awful.

Re: Why are we talking to India?

PandJ2020 — Sun, 24 Aug 2025 18:37:39 GMT

@dabmonger wrote:
Just one would've been enough for me.

As I said, quite a small list but some interesting names. Thanks for the link - I like overseas call centres as much as the next person...

Re: Why are we talking to India?

dabmonger — Sun, 24 Aug 2025 18:46:00 GMT

@PandJ2020 wrote:
@dabmonger wrote:
Just one would've been enough for me.
As I said, quite a small list but some interesting names. Thanks for the link - I like overseas call centres as much as the next person...

If choose.co.uk are correct, then it's quite a long list.

Hyperoptic & TalkTalk have overseas call centres.

NOW/Sky, Virgin Media & Vodafone have some UK call handing.

BT/EE, Community Fibre, Direct Save Telecom, Gigaclear, G.Network, iTalk Telecom, KCOM, Plusnet, Rebel Internet, Trooli, Zen Internet have UK call centres.

Re: Why are we talking to India?

dabmonger — Sun, 24 Aug 2025 18:53:56 GMT

Admittedly, BT/EE & Plusnet are the standouts.

Re: Why are we talking to India?

magiccat — Mon, 01 Sep 2025 16:18:51 GMT

I'm a customer of Sky for 24 years. Sky customer service, even 12-18 months ago was pretty good. I'd never had a problem. Today I got put through to an Indian call centre. I was just trying to sort out a problem with a house move. I admit it's a slightly non straightforward move due to having a severely disabled wife. It's not an outrageous request. But I'm sure it would have been sorted out by a uk customer service place as the people there know how the UK actually works. The Indian people just stuck to the same script. Each one I spoke to just kept saying the same thing, the exact same words. I was bounced around 6 different customer service people, [Removed]I was on the phone for well over an hour, and still no house move arranged. The one positive was one of them confirmed my broadband is out of contract so I'll be changing provider for that. What an absolute clown show.

Moderator notes: removed smut