topic Re: Request for Bill Adjustment Due to Service Inaccessibility in Account & Billing

Request for Bill Adjustment Due to Service Inaccessibility

Nithin8621 — Tue, 24 Jun 2025 10:05:03 GMT

Dear Sky Customer Service,

My broadband activation date was on 19th June, but due to a power socket issue, we were unable to use the internet until 24th June. The issue has now been resolved after an Openreach engineer visit arranged by Sky, and the service is working fine.

As we were unable to use the Wi-Fi service for 6 days, I kindly request a refund or reduction in the bill amount for that period. I had already spoken to a Sky customer service representative, who confirmed that a refund would be processed. However, I have not yet received any confirmation or update regarding this.

I would appreciate it if you could review the situation and ensure the appropriate adjustment or refund is applied to my account after the bill payment.

Thank you for your support.

Kind regards,

Re: Request for Bill Adjustment Due to Service Inaccessibility

Daniel0210 — Tue, 24 Jun 2025 10:10:26 GMT

@Nithin8621
This is predominantly a customer led discussion forum where Sky customers are available to help other customers. You aren’t contacting Sky Customer Services by posting here.

Have you checked future bills to see if a credit has been applied?

Re: Request for Bill Adjustment Due to Service Inaccessibility

Mark39 — Tue, 24 Jun 2025 10:11:26 GMT

We're predominantly a customer Community @Nithin8621 . You'll need to give Sky a call. They won't know who you are from your post here.

Re: Request for Bill Adjustment Due to Service Inaccessibility

MightyQuinn — Tue, 24 Jun 2025 14:32:37 GMT

@Nithin8621 wrote:
Dear Sky Customer Service,

Hi @Nithin8621 Stop you there, we are not Sky customer service. Please see Welcome below.